Support the whole operating environment.

Day-to-day support and the operating discipline behind it.

• —Helpdesk and issue triage
• —Workstation setup and lifecycle planning
• —User onboarding and offboarding
• —Vendor coordination
• —IT standards and documentation

Practical controls that reduce common business risk.

• —Security reviews and prioritized remediation
• —MFA and account hardening
• —Endpoint protection guidance
• —DNS filtering and secure access
• —Incident-response planning

Reliable connectivity designed around real users and systems.

• —Firewall planning and configuration
• —Switching, VLANs, and segmentation
• —Business wireless design
• —Network troubleshooting
• —Remote-access planning

Recovery plans measured by successful restores, not checkmarks.

• —Backup strategy and coverage review
• —Restore testing
• —Cloud and server recovery planning
• —Business continuity priorities
• —Data-protection reviews

Identity, collaboration, and access kept understandable.

• —Microsoft 365 and Google Workspace
• —Email and domain configuration
• —File sharing and permissions
• —Identity and access reviews
• —DNS management

A maintainable public presence with the infrastructure handled.

• —Business websites and landing pages
• —Hosting and SSL certificates
• —DNS configuration
• —Routine updates
• —Website maintenance